Unlocked Home Relief LLC
Operating unlockedhomerelief.com, options.unlockedhomerelief.com, and related sites
Effective Date: September 8, 2026 | Last Updated: September 8, 2026
These Terms of Service (“Terms”) are a binding agreement between you and Unlocked Home Relief LLC, a New Hampshire limited liability company (“we,” “us,” or “our”). We operate under the Unlocked Home Relief name. These Terms govern your access to and use of our websites and landing pages, including unlockedhomerelief.com and options.unlockedhomerelief.com, and any other website or landing page we operate that links to these Terms (together, the “Sites”), and the free resources, reports, programs, and communications we make available through them (together with the Sites, the “Services”).
By accessing or using the Services, submitting a form or quiz, or communicating with us, you agree to these Terms and to our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree, please do not use the Services. Unlocked Home Project LLC changed its legal name to Unlocked Home Relief LLC by amendment to its formation documents; it is the same company with the same federal tax identification number, and all agreements, consents, and communications made under the former name remain valid and are references to this same company.
The Services are intended for adults in the United States. By using the Services, you represent that you are at least 18 years old; that the information you provide is accurate and current; and that, where you provide information about a property, you own the property or are authorized to share that information and discuss it with us. If you submit an inquiry on behalf of a family member or another person, you represent that you are doing so with that person’s knowledge or lawful authority.
Our Services include free educational resources for homeowners (such as guides, reports, and Relief Resource Hub content); housing search and relocation support; and standard real estate transactions. In some transactions we purchase property directly; in others we enter into a purchase and sale agreement and assign our contractual interest to an end buyer; and from time to time we may pursue a transaction individually or through or together with an affiliated or partner entity. These Terms govern the Sites and our free resources and programs. Any transaction you choose to pursue with us is governed by its own separate written agreement, disclosed plainly, which we encourage you to review with your own attorney; if a signed agreement or separate program terms conflict with these Terms, the signed agreement or program terms control for that transaction or program.
We are not a law firm, and we are not your attorney, accountant, financial advisor, tax advisor, credit counselor, or fiduciary. Content available through the Services, including guides, articles, reports, quiz results, videos, and Relief Resource Hub materials, is provided for general educational and informational purposes only and is not legal, financial, tax, or investment advice. It may not reflect the most current legal developments and may not apply to your particular situation. We do not negotiate with lenders or courts on your behalf, and we are not a foreclosure consultant or debt-relief service. Before making decisions about your home, mortgage, or finances, you should consult a qualified professional of your choosing, such as an attorney, a HUD-approved housing counselor, or a financial advisor. Nothing in the Services creates an attorney-client, advisory, or fiduciary relationship between you and us. We welcome your attorney or other advisor in any conversation you have with us.
Information presented through the Services, including any indicated price ranges, potential proceeds, quiz outcomes, or reports, consists of preliminary, non-binding estimates and educational information. It is not an offer to purchase your property, not an appraisal, not a broker price opinion, and not a commitment of any kind. We are not obligated to make an offer on any property, and you are not obligated to accept any offer we make. A binding transaction is created only by a written purchase and sale agreement or other written contract signed by both parties, and the terms of that signed document (including any right we may have to assign our interest in it) control over anything on the Sites or in these Terms.
This section, together with Section 4 of our Privacy Policy, describes the text messages, calls, and emails associated with the Services.
Consent is optional. Where a form on our Sites asks for your phone number, consent to receive text messages and calls is requested through a separate, clearly labeled checkbox. Checking it is your express written consent to be contacted at the number you provide. Agreeing is not a condition of any purchase or of receiving your report, resources, or any services; if you do not check the box, we will still send your report by email.
Text messages. If you consent, we may send you text messages about your inquiry, your options, our programs, and related offers, from Unlocked Home Relief LLC. Text messages may be sent using automated technology, including scheduled or triggered messages such as a link to your Clarity Report and follow-up messages. Text messages are sent only during the hours permitted in your state. Message frequency varies. Message and data rates may apply, as charged by your mobile carrier. Mobile carriers are not liable for delayed or undelivered messages.
Phone calls. Calls from us are placed by a live member of our team. We do not use autodialers, prerecorded or artificial-voice messages, or ringless voicemail.
Email and your Clarity Report. Your Clarity Report and related follow-up are delivered by email, including through automated email sequences. Marketing emails include our mailing address and a working unsubscribe link, and unsubscribe requests are honored within ten (10) business days. Even after you unsubscribe, we may send transactional messages, such as your report or communications about an active transaction.
How to opt out. Reply STOP to any text message to stop receiving texts (words such as QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE also work), reply HELP to any text for assistance, tell any member of our team during a call, or email contact@unlockedhomerelief.com. If your request is unclear, we may send one message asking whether you want to stop all messages or only some; if you do not reply, we will stop all of them. We honor opt-out requests promptly, and in all events within ten (10) business days. An opt-out applies across our brands, websites, and phone lines, and to both calls and texts unless you tell us otherwise.
Your number stays with us. SMS opt-in consent and phone numbers collected for SMS purposes will not be shared with, sold to, or otherwise disclosed to third parties or affiliates for their own marketing or promotional purposes.
Accuracy of your number. You represent that any phone number you provide is your own. If a number you gave us stops belonging to you (for example, you change numbers), please let us know so that messages are not sent to the new holder of that number.
The Clarity Check and the Clarity Report are free. There is no fee, no obligation, and nothing to sign to receive them. Your report is prepared from the information you provide and from publicly available information; it describes general options and programs, and eligibility and outcomes depend on your specific circumstances and are not guaranteed. The report is yours to keep whether or not you ever work with us, and you may share it with family and advisors.
Free resources, reports, housing search and relocation support, job-search support, and any Relief Fund or similar assistance are offered as a courtesy, subject to eligibility criteria and availability, and may be modified, paused, or discontinued at any time in our discretion. Descriptions on the Sites are summaries only; where a program has its own written terms or agreement, those control. We make no promise that any resource, program, or assistance will produce a particular outcome, including finding housing, employment, or funding, locating a buyer, or resolving any mortgage, foreclosure, or financial situation.
You agree to use the Services only for lawful, personal purposes. You will not:
We may suspend or terminate access to the Services for violations of this section.
The Sites and their content, including text, graphics, logos, reports, guides, videos, page designs, and software, are owned by Unlocked Home Relief LLC or its licensors and are protected by copyright, trademark, and other laws. “Unlocked Home Relief” and associated logos are trademarks or trade names of Unlocked Home Relief LLC. We grant you a limited, revocable, non-exclusive, non-transferable license to view and use the Sites, and to download or print materials we make available (including your Clarity Report, which you may keep and share with family and advisors) for your personal, non-commercial use. All rights not expressly granted are reserved.
Except for personal information, which is handled as described in our Privacy Policy, anything you send us, such as questions, comments, suggestions, testimonials, or feedback, is non-confidential, and you grant us a perpetual, royalty-free license to use it to operate and improve our business and, for testimonials you approve in writing, in our marketing. Submitting information through the Services does not create any confidential, advisory, or professional relationship.
The Sites link to third-party resources, including government and nonprofit housing resources, and use third-party platforms described in our Privacy Policy. We do not control and are not responsible for third-party websites, services, or content, and a link does not imply endorsement. Your use of third-party websites and services is governed by their own terms and policies.
Our Privacy Policy explains how we collect, use, disclose, and protect personal information, including your privacy rights under New Hampshire law and how to exercise them, and how our calls, texts, and emails work. The Privacy Policy is part of these Terms.
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY CONTENT, INCLUDING ESTIMATES, REPORTS, AND EDUCATIONAL MATERIALS, IS COMPLETE, CURRENT, OR SUITED TO YOUR SITUATION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
TO THE FULLEST EXTENT PERMITTED BY LAW, UNLOCKED HOME RELIEF LLC AND ITS MEMBERS, MANAGERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR OPPORTUNITY, ARISING OUT OF OR RELATING TO THE SERVICES, AND OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US $100).
This section applies to your use of the Sites and our free resources and programs. It does not limit or modify the parties’ obligations under a signed purchase and sale agreement or other signed contract, which are governed by that contract. Nothing in these Terms limits or waives any right or liability that cannot be limited or waived under applicable law, including any non-waivable rights under state consumer protection statutes such as the Massachusetts Consumer Protection Act (M.G.L. c. 93A).
You agree to indemnify and hold harmless Unlocked Home Relief LLC and its members, managers, employees, and agents from and against claims, damages, and expenses (including reasonable attorneys’ fees) arising out of your violation of these Terms, your misuse of the Services, or information you provide that you were not authorized to share.
PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES MOST DISPUTES BETWEEN YOU AND US TO BE RESOLVED BY INDIVIDUAL ARBITRATION RATHER THAN IN COURT, AND IT WAIVES CLASS ACTIONS. YOU MAY OPT OUT WITHIN 30 DAYS AS DESCRIBED IN SECTION 16.9.
16.1 Governing law. These Terms are governed by the laws of the State of New Hampshire, without regard to conflict-of-law rules, and this Section 16 is governed by the Federal Arbitration Act. If you reside in another state, nothing in these Terms waives protections of your home state’s consumer protection laws that cannot be waived by agreement.
16.2 Talk to us first. Before starting an arbitration or lawsuit, you agree to send us a written notice at contact@unlockedhomerelief.com or the mailing address in Section 20 describing the issue and what you would like us to do about it. We will do the same if we have a claim against you. Both sides agree to try in good faith to resolve the matter within sixty (60) days after the notice is received. Most concerns are resolved at this step.
16.3 Agreement to arbitrate. If we cannot resolve the matter informally, you and we agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Sites, the Services, or our communications with you (including calls, text messages, and emails) will be resolved by binding individual arbitration rather than in court, except as provided in Section 16.4. This agreement is mutual and binds us the same way it binds you.
16.4 Exceptions. Either party may (a) bring an individual claim in small claims court in the county where you live or in Carroll County, New Hampshire, if the claim qualifies for that court; (b) ask a court to stop unauthorized use of the Sites or infringement of intellectual property; or (c) report a concern to any federal, state, or local government agency, which may seek relief on your behalf. Nothing in this Section limits your right to do any of these things.
16.5 How arbitration works. The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, available at adr.org, before a single neutral arbitrator. The arbitrator may award you, individually, the same relief a court could award. If you live in New Hampshire, Massachusetts, or Maine, any in-person hearing will be held in your county of residence or by video, at your choice. The arbitrator’s decision is final and may be entered as a judgment in any court with jurisdiction.
16.6 Fees. If you start the arbitration, you pay the filing fee only up to the amount you would have paid to file the same claim in court, and we pay the remaining filing, administrative, and arbitrator fees. If we start the arbitration, we pay all of those fees. Each side pays its own attorneys’ fees unless the arbitrator awards fees under applicable law or finds that a claim was brought for an improper purpose.
16.7 No class actions. You and we agree that claims may be brought only in an individual capacity, and not as a plaintiff or class member in any class, consolidated, or representative proceeding. The arbitrator may not consolidate the claims of more than one person or award relief that affects anyone other than the individual party. If a court decides that this paragraph cannot be enforced for a particular claim, then that claim, and only that claim, will be decided in court under Section 16.10, and the rest of this Section remains in effect.
16.8 Coordinated claims. If twenty-five (25) or more similar arbitration demands are filed against us by or with the assistance of the same law firm or organization, the parties agree that the demands will be resolved in staged groups of ten (10), selected by the parties in turns, with the remaining demands paused and the applicable statutes of limitations tolled until each group is resolved. After each group, the parties will meet to try to resolve the remaining demands.
16.9 Thirty-day opt-out. You may opt out of this arbitration agreement by emailing contact@unlockedhomerelief.com within thirty (30) days after you first agree to these Terms, with your name, the phone number and email address you used on our form, and a statement that you want to opt out of arbitration. Opting out does not affect any other part of these Terms.
16.10 Court proceedings. Any dispute that is not subject to arbitration will be brought in the state or federal courts located in New Hampshire (Carroll County Superior Court or the United States District Court for the District of New Hampshire), unless the law of your home state requires otherwise, and each party consents to the jurisdiction of those courts. TO THE EXTENT PERMITTED BY LAW, EACH PARTY WAIVES ANY RIGHT TO A TRIAL BY JURY.
16.11 Changes to this Section. If we change this Section after you agree to these Terms, you may reject the change by notifying us within thirty (30) days after it is posted, in which case the version you originally agreed to continues to apply to you.
16.12 Survival. This Section survives any termination of these Terms or your use of the Services.
We may update these Terms from time to time. When we do, we will revise the effective date above and post the updated Terms on the Sites; material changes may be highlighted on the Sites. Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms. The version in effect at the time of your use governs that use.
You may stop using the Services at any time. We may suspend or terminate access to the Services at any time, including for violation of these Terms. Sections that by their nature should survive termination, including Sections 4, 5, 9, 10, and 13 through 16, will survive.
These Terms, together with the Privacy Policy and any separate signed agreements, are the entire agreement between you and us regarding the Services. If any provision is found unenforceable, the remaining provisions remain in full effect. Our failure to enforce any provision is not a waiver of it. You may not assign these Terms; we may assign them in connection with a merger, acquisition, financing, or sale of assets, with notice where required by law. These Terms do not create any third-party beneficiary rights, and no agency, partnership, joint venture, or employment relationship is created between you and us.
Unlocked Home Relief LLC
954 Whittier Hwy, Moultonborough, NH 03254
Email: contact@unlockedhomerelief.com
Phone: 603-691-1364 (call or text, 8am–8pm)